Mystery Shopper Volunteer

Our shops are the face of the Hospice, and this is a key role to help ensure we are consistent in the level of service that we provide.

We want our shops to stand out from other shops on the High Street because of our exceptional service and the range, value and quality of the goods we sell.  Our shops all play a huge part in supporting Sustainability and we aim to be known in the local area for being the place to go to buy preloved goods whilst also supporting your local charity.

We are looking for Volunteers who love Charity Shop shopping and would be happy to share their experiences of both shopping and donating to Isabel Hospice.

You will be provided with a questionnaire that we would like you to complete following your visit where you can highlight where we are doing well and what we can improve on.

Key Responsibilities:

• Visiting our shops
• Purchasing items
• Donating items
• Preparing report to feedback

Skills, Qualities and Experience

• Have an interest in and/or experience of working with sustainable fashion.
• Be customer service focused.
• Friendly with good communication and interpersonal skills.
• Positive and enthusiastic attitude.
• To have a reasonable level of fitness – you may be required to drop off bags of donations at our shops as part of your Mystery shopper role
• To be able to use word / Excel to complete questionnaires.
• To have respect for Isabel’s policies & display our values of Caring, Together, Respect, Responsive & Dynamic at all times.
• To be respectful of others regardless of their background – the role will require you to be committed to fairness, respect, equality, diversity, inclusion, and engagement.
• Age 18 and over.

Benefits to you:

• Find out more about sustainable and circular fashion
• Flexibility – you may be asked to do a midweek or weekend visit so we can capture feedback on various days but the role is very flexible
• You get to spend time in our lovely shops!
• Make a difference to your local community

Training & Additional Information:

• Induction
• In role training
• Statutory/Mandatory training including Manual Handling and Health & Safety
• Participate in quarterly Staff & Volunteer updates and Schwartz rounds

Keep up to date with regular communications and be first to hear about our Events.

Location: Buntingford, Bishop’s Stortford, Cheshunt, Hatfield, Hertford, Hoddesdon, Sawbridgeworth, Waltham Cross, Ware, Welwyn Garden City, Welwyn Village Areas